SUPPORT & MANAGED SERVICES

Sébastien MESNARD
Support & Managed Services Manager
The Support & Managed Services division ensures the recurring operation of strategic and sensitive infrastructures within often complex Information Systems.
Our services are designed to guarantee the smooth and sustainable operation of the infrastructures implemented at our clients’ sites and enable them to take full advantage of the functionalities expected by the solutions implemented.
The team is made up of experienced consultants with varied skills and a perfect understanding of the contexts and issues related to the Information Systems on which we intervene.

Sébastien MESNARD
Support & Managed Services Manager
Conseil et Ingénierie est le pôle historique d’I-TRACING. Ce pôle a permis de développer de nombreuses expertises qui sont aujourd’hui des domaines d’activité à part entière.
24/7 support of implemented solutions
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Incident management and monitoring
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Support and technical consulting
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Software publishers and suppliers intermediary
24/7 support of implemented solutions
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Incident management and monitoring
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Support and technical consulting
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Software publishers and suppliers intermediary
MCO / MCS of architectures and solutions
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Administration and support
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Remote and on-premise interventions
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Implementation and management of supervision and back-up
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SOC, CERT and ingeering clients’ teams intermediary
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Operational security indicators
MCO / MCS of architectures and solutions
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Administration and support
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Remote and on-premise interventions
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Implementation and management of supervision and back-up
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SOC, CERT and ingeering clients’ teams intermediary
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Operational security indicators
Maintenance and evolutions management
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Suppliers and software publishers’ maintenance follow-up
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Software publishers’ follow-up and roadmap
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Patch management and evolution
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Obsolescence management
Maintenance and evolutions management
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Suppliers and software publishers’ maintenance follow-up
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Software publishers’ follow-up and roadmap
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Patch management and evolution
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Obsolescence management
Messaging service security management
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Complete administration of messaging service security platforms
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Analysis and correction of messages treatment issues
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Implementation, filtering and specific treatments
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SPF / DKIM / DMARC expertise, DMARC compliance and follow-up
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Phishing management and user awareness
Messaging service security management
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Complete administration of messaging service security platforms
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Analysis and correction of messages treatment issues
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Implementation, filtering and specific treatments
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SPF / DKIM / DMARC expertise, DMARC compliance and follow-up
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Phishing management and user awareness
Outsourcing and secured hosting
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Secured data center or cloud service
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Outsourcing
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Technical resources management and follow-up
Outsourcing and secured hosting
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Secured data center or cloud service
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Outsourcing
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Technical resources management and follow-up
Discover our other expertises
Discover our other expertises







