The Support & Managed Services division ensures the recurring operation of strategic and sensitive infrastructures within often complex Information Systems.

Our services are designed to guarantee the smooth and sustainable operation of the infrastructures implemented at our clients’ sites and enable them to take full advantage of the functionalities expected by the solutions implemented.

The team is made up of experienced consultants with varied skills and a perfect understanding of the contexts and issues related to the Information Systems on which we intervene.

Conseil et Ingénierie est le pôle historique d’I-TRACING. Ce pôle a permis de développer de nombreuses expertises qui sont aujourd’hui des domaines d’activité à part entière.

• Administration and support 

• Remote and on-premise interventions

• Implementation and management of supervision and back-up

• SOC, CERT and ingeering clients’ teams intermediary

• Operational security indicators

• Administration and support 

• Remote and on-premise interventions

• Implementation and management of supervision and back-up

• SOC, CERT and ingeering clients’ teams intermediary

• Operational security indicators

• Suppliers and software publishers’ maintenance follow-up

• Software publishers’ follow-up and roadmap

• Patch management and evolution

• Obsolescence management

• Complete administration of messaging service security platforms

• Analysis and correction of messages treatment issues

• Implementation, filtering and specific treatments

• SPF / DKIM / DMARC expertise, DMARC compliance and follow-up

• Phishing management and user awareness

• Secured data center or cloud service

• Outsourcing

• Technical resources management and follow-up