SUPPORT & MANAGED SERVICES

Sébastien MESNARD

Sébastien MESNARD

Support & Managed Services Manager

The Support & Managed Services division ensures the recurring operation of strategic and sensitive infrastructures within often complex Information Systems.

Our services are designed to guarantee the smooth and sustainable operation of the infrastructures implemented at our clients’ sites and enable them to take full advantage of the functionalities expected by the solutions implemented.

The team is made up of experienced consultants with varied skills and a perfect understanding of the contexts and issues related to the Information Systems on which we intervene.

Sébastien MESNARD

Sébastien MESNARD

Support & Managed Services Manager

Conseil et Ingénierie est le pôle historique d’I-TRACING. Ce pôle a permis de développer de nombreuses expertises qui sont aujourd’hui des domaines d’activité à part entière.

24/7 support of implemented solutions

  • Incident management and monitoring

  • Support and technical consulting

  • Software publishers and suppliers intermediary

24/7 support of implemented solutions

  • Incident management and monitoring

  • Support and technical consulting

  • Software publishers and suppliers intermediary

MCO / MCS of architectures and solutions

  • Administration and support 

  • Remote and on-premise interventions

  • Implementation and management of supervision and back-up

  • SOC, CERT and ingeering clients’ teams intermediary

  • Operational security indicators

MCO / MCS of architectures and solutions

  • Administration and support 

  • Remote and on-premise interventions

  • Implementation and management of supervision and back-up

  • SOC, CERT and ingeering clients’ teams intermediary

  • Operational security indicators

Maintenance and evolutions management

  • Suppliers and software publishers’ maintenance follow-up

  • Software publishers’ follow-up and roadmap

  • Patch management and evolution

  • Obsolescence management

Maintenance and evolutions management

  • Suppliers and software publishers’ maintenance follow-up

  • Software publishers’ follow-up and roadmap

  • Patch management and evolution

  • Obsolescence management

Messaging service security management

  • Complete administration of messaging service security platforms

  • Analysis and correction of messages treatment issues

  • Implementation, filtering and specific treatments

  • SPF / DKIM / DMARC expertise, DMARC compliance and follow-up

  • Phishing management and user awareness

Messaging service security management

  • Complete administration of messaging service security platforms

  • Analysis and correction of messages treatment issues

  • Implementation, filtering and specific treatments

  • SPF / DKIM / DMARC expertise, DMARC compliance and follow-up

  • Phishing management and user awareness

Outsourcing and secured hosting

  • Secured data center or cloud service

  • Outsourcing

  • Technical resources management and follow-up

Outsourcing and secured hosting

  • Secured data center or cloud service

  • Outsourcing

  • Technical resources management and follow-up

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