Letter to our clients – I-TRACING 24/03/2020

Letter addressed to our clients and partners,

Dear All,

We are going through quite a difficult period of time, which will without a doubt disrupt and radically change our way of living. As this is a trying situation for everyone, our main concern is the well-being of our employees, clients and partners.

Fifteen years ago, we started I-TRACING, a company of skills and expertise with a strong core of humanism, listening to, trust and commitment to others, our employees, our clients and partners. This crisis has affected us but also pushed us to refresh our human commitment to you.

In this time of crisis which may probably last, the economy and the professional life are almost solely based on the digital world and the digital solutions of our companies. Home-office, e-commerce, telemedicine, electronic public administration, in short, everything nowadays relies on digital and the internet. After life and health, the security, the availability of information systems appears to be the foundation of our private and business exchanges.

The role of cybersecurity is essential now more than ever before

At I-TRACING, due to our 24/7 activity managing security services (CyberSOC, Vulnerability Management, i-CERT, managed support of security infrastructures, etc.) we have entirely switched to working remotely starting on March 10, 2020. All 220 employees of the I-TRACING Group, including our international subsidiaries and our sister company Idento I-TRACING Group, are all working from home.

Our follow-the-sun CyberSOC centers in Asia (based in Hong Kong) and North America (based in Montreal, Canada) are also in teleworking mode. For our clients labelled Organization within the Critical National Infrastructure we have also implemented resilient and watertight processes with a team on rotation.

To support home-office, we have implemented the necessary means in order to internally share information, facilitate decision making and its execution, and furthermore to monitor and inform our clients and then act and deploy security solutions for their infrastructures and systems.

By your side professionally and humanely in accordance with our commitments

We carry out and fully respect our commitments made to you in the various contracts and mission orders.

Lastly, dear clients and colleagues, while you and your teams will have to face professional challenges in the coming months, we would like to assure you of our presence by your side. A presence that is first and foremost human and supportive, and afterwards committed and professional. Do not hesitate to contact us if we can help you to fulfil your mission or to help those who need it in these times of crisis.

Laurent Charvériat

Théodore-Michel Vrangos

Cofounders, CEOs of I-TRACING Group